Heart Education Awareness Resource and Training through eLearning (HEARTe)



Ronnie waits for his annual review

While the practice nurse is reviewing Ronnie’s notes, he sits in the waiting room, worrying about how the appointment will go.

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Ronnie’s Barriers to Concordance

NHS Problems (Medicines/reconcilliation): Last time I was in the hospital they mixed up my tablets and I nearly passed out in the bookies!  It seems that every time I go to see the nurse or doctor, I get a new tablet to take… they’re always adding to them and they never take any away!

Forgetfulness: I forgot to take today’s tablets this morning… I wonder if the nurse will be able to tell if I’ve taken them or not? I also fell asleep watching the telly last night – I can’t even remember when I last took them!

Social isolation: I used to be better at taking my tablets when I was still married and my wife was around to help me but I’m divorced now, and it’s not like I have kids worrying about my health either!

Medication supply: How often have I gone to pick up my prescription and it hasn’t been ready? That’s happened to me countless times! And see since they closed the local chemist, I now need to get the bus all the way into town now to get my tablets.

Physical problems: Those tablets are very fiddly, I can hardly get them out of the packet! I have difficulty swallowing them as well – they just make me feel sick.

Lack of understanding: I feel fine, so whats the point in taking them? I mean, loads of my pals have high blood pressure and it’s not like it’s a matter of life or death for them is it?

Pulse point

Strategies to aid concordance:
There is a lack of direct evidence around this, however, it may be pragmatic to consider:

1. Simplifying dosing regimes

2. Encouraging Ronnie to record medicines taking

3. Social prescribing to minimise barriers to concordance

Page last reviewed: 17 Sep 2020